FAQ's
Got questions? We’ve got answers!
- Hands-on, live assistance to improve customers’ working environments.
- Efficient response time with tracking, participation, monitoring, and closure of tasks/tickets.
- Full visibility with visual representation of all activities, including archiving, auditing, and tracking.
- Instant satisfaction with a helpful, user-friendly, and hassle-free product.
- Management of internal and external expectations for in-house or client usage.
- Constant improvement with version releases and additional functionality to entice customers.
- Support team efficiency with excellent turnaround time on queries and support needs.
- High-end data protection and security with user permissions.
- Visually appealing interface.
- Dynamic reporting features for in-depth analysis.
- Time sheets, productivity monitoring, service level checks, and SLA compliancy.
- Cost-effective pricing for affordability.
- Device-agnostic usage for convenience.
- Disparate tools cause productivity problems for IT and HR personnel due to proliferating manual tasks and end-user productivity also suffers when systems aren’t synced and access is not provisioned correctly
- Lack of communication and transparency of actuals – day to day accurate informative feedback and information.
- Disconnected tools can result in lack of viability in the environment, inaccuracies with access/permission levels but not limited to;
- Compliancy, security issues lead to compliance violations.
- User management, User permissions including information sharing within correct groups/departments ensure integrated correctly.
- Data Protection and Security (high end).
- User Permissions.
- Correct Hosting / It Infrastructure.
- Security issues.
- POPI.
- Custom Dashboard (Dashboard builder).
- Analytics.
- Kanban.
- Ticket timeline.
- Ticket tracking.
- Manage Multiple workstations.
- Workspace branding.
- Custom fields.
Our service is financially viable and offers cost reduction against user numbers, ensuring that you get the best value for your investment.
We offer high-end functionality at a fraction of the cost, so you can enjoy the benefits of advanced features without breaking the bank.
We provide interactive tools and resources to keep your information up-to-date and relevant at all times.
Our service provides informative and open communication channels, promoting high productivity and transparency in all our interactions.
Our service offers dynamic reporting capabilities, enabling you to access and analyze data quickly and easily.
We set up user permissions to ensure data protection and security, so you can rest assured that your data is safe with us.
We strive to make our service user-friendly and hassle-free, so you can focus on your work and let us handle the rest.
We offer auditing and tracking functionalities to help you keep track of your activities and monitor your progress.
We believe that teamwork is essential to success, and we promote a collaborative and supportive environment where everyone can work together to achieve their goals.
- Central Help Desk Support (Response time is based on your level of priority assigned to the ticket).
- Support & Service highest levels
- Various ways to get support (Mobi chat; open a ticket; email us).
Platform is available immediately.
Can be used on any device all that is required is internet connectivity.
No waiting period cancellation can be immediate.
We offer a 30-day free trial period, online recurring billing there after upon signup.
We are dedicated to continuously improving our product features and actively listening to market feedback. Our commitment to this allows us to offer complimentary software upgrades as necessary, ensuring our customers always have access to the latest advancements without incurring additional expenses.