Privacy Policy – Bettasuite

Introduction Betta Suite (“Betta”) values the privacy of its users and is committed to protecting their personal information. This privacy policy outlines how Betta collects, uses, and protects users’ personal information in connection with the use of its software suite designed to streamline various aspects of business management, including help desk, time tracking, project management, and human resources (collectively, the “Services”). This policy applies to all users of the Services.
Definitions In this privacy policy, the following terms shall have the meanings assigned to them below: “Personal Information” means any information that identifies or can be used to identify an individual, directly or indirectly. “Non-Personal Information” means any information that does not identify an individual. “Data Controller” means the entity that determines the purposes and means of the processing of Personal Information. “Data Processor” means the entity that processes Personal Information on behalf of the Data Controller.
Information Collection Betta collects the following Personal Information when users sign up for an account:

Name
Email address
Phone number
Billing information

Betta also collects the following Personal Information when users use the Services:

Help desk tickets submitted
Time tracked on projects

In addition, Betta may automatically collect Non-Personal Information when users use the Services, including:

IP address
Browser type
Pages visited on the website

Betta uses cookies to provide users with a better experience when using the Services. Users can choose to disable cookies through their browser settings.

Use of Collected Information Betta uses users’ Personal Information to:

Provide the Services
Process payments
Respond to help desk tickets
Track time on projects
Send updates and promotions related to the Services (users can opt-out of these communications at any time)

Betta may disclose users’ Personal Information to third-party service providers who assist in providing the Services, such as payment processors and hosting providers. These service providers are contractually obligated to maintain the confidentiality and security of users’ Personal Information.

Betta may also disclose users’ Personal Information if required by law or in response to a court order or other legal request.

Betta may use Non-Personal Information for any lawful purpose.

Storage and Protection Betta stores Personal Information in South Africa. Betta takes reasonable measures to protect the confidentiality and security of users’ Personal Information. Betta uses industry-standard encryption and security protocols to protect Personal Information during transmission and storage.
Data Retention and Deletion Betta retains Personal Information for as long as necessary to provide the Services and to comply with legal obligations. Betta deletes Personal Information when it is no longer necessary or required by law.
Third-Party Service Providers Betta may use third-party service providers to assist in providing the Services. These service providers may process users’ Personal Information on behalf of Betta. Betta ensures that these service providers are contractually obligated to maintain the confidentiality and security of users’ Personal Information.
International Data Transfers Betta may transfer users’ Personal Information outside of South Africa to third-party service providers located in other countries. Betta ensures that any international data transfer complies with applicable data protection laws.
Users’ Rights Users have the right to access, correct, or delete their Personal Information at any time. Users can do this by logging into their account or by contacting Betta directly. Users can also opt-out of promotional communications at any time.
Privacy Policy Changes Betta may update this Privacy Policy from time to time. If there are any material changes to the Privacy Policy, Betta will notify users by email or through the Services. By continuing to use the Services after any changes to the Privacy Policy, users are deemed to have agreed to such changes.