Know Exactly Where
Your Time Is Going
Track time at the task level â start a timer directly from any task in BettaSuite and log billable and non-billable hours against the correct project. Session-level productivity insights, built into the same platform as your HR and help desk tools.
Time Tracked at the Task Level
BettaSuite Time Tracking lets your team start a timer directly from any task â in a Help Desk ticket or a Project Management task. Time is logged against the correct record automatically, giving you accurate session-level data without manual entry or separate tools.
Use time data for client billing, SLA management, capacity planning, and performance reporting â all inside the same platform your team already uses every day.
One Timer, Two Audiences
Whether time is logged against your own team's internal work or against the clients you serve, the same task-level tracking, reporting, and billing data applies.
Support, Guidance & Assistance for Your Team
Use Time Tracking as your organisation's internal capacity tool â track time spent on internal support, guidance, and assistance tasks across Help Desk tickets and projects, giving management a clear view of where internal effort goes.
Billable Client Time, Built In
If your organisation is a Service Provider, the same timer tracks billable client time â every minute logged against the correct client ticket or project task, ready for accurate invoicing and client reporting.
Time Tracking in Five Simple Steps
No separate app. No manual spreadsheets. Just click Start Timer from any task and BettaSuite does the rest.
Open a Task
Navigate to any Help Desk ticket or Project Management task in BettaSuite
Start Timer
Click Start Timer â the clock begins and time is logged against that specific task
Work the Task
Complete the work â billable or non-billable, the timer runs in the background
Stop & Log
Stop the timer â time is saved against the task record with timestamp and duration
Report
Time data feeds into session reports, project reports, and analytics dashboards
What You Gain When You Track How Time Is Spent
Most organisations underestimate how much time is lost to unclear priorities and untracked work. BettaSuite Time Tracking makes the invisible visible â at the task level.
Task-Level Visibility
See exactly how your team's time is distributed across tickets, tasks, and projects â logged against the actual record, not estimated in a spreadsheet.
Billable & Non-Billable
Separate billable from non-billable time per task â giving you accurate client billing data and a clear picture of internal effort vs chargeable work.
SLA & Ticket Reporting
Time logged against Help Desk tickets feeds directly into SLA performance reporting â showing response time, resolution time, and agent effort per ticket.
Project Cost Visibility
Time logged against project tasks gives project managers an accurate view of effort vs estimate â improving future planning and capacity decisions.
Team Accountability
When time is tracked at the task level, teams are naturally more focused. Deadlines become more realistic and deliverables more consistent.
Feeds Reporting & Analytics
All time data flows into BettaSuite's Reporting module â session summaries, productivity trends, and time-per-project breakdowns available at a glance.
Works Better Together
Time Tracking doesn't exist in isolation â it connects directly to the modules where work actually happens, giving you a complete picture of where time goes across your entire operation.
See All Features âTime Tracking Across Every Team
BettaSuite Time Tracking adapts to any team â whether you're managing support agents, project teams, or HR consultants across multiple clients.
Support & Help Desk Teams
Log time against every ticket â see exactly how long agents spend per issue, per client, and per ticket type. Use time data to validate SLA performance and improve response workflows.
Project & Delivery Teams
Track time per task and milestone against every project. Compare estimated vs actual effort, identify where time is being lost, and improve delivery accuracy over time.
HR Consulting Teams
Log billable and non-billable hours per client engagement directly in BettaSuite â no separate timesheet tool needed. Time data links to project records and client reporting.
Management & Reporting
Access session-level summaries, team productivity trends, and time-per-project breakdowns in the Reporting module â giving leadership the data to make smarter resource decisions.